If your VR200/300 is displayed as offline, this may be due to some of the following reasons: IP address of the robot has been assigned elsewhere If you frequently notice that the connection betwee...

The robot must be at the base for the "Over the Air" update. If it is not, and you want to perform the update, you will get a message that the update did not work because the software does not fit ...

In order to check the version of your app, please open it, enter the "Menu" and in "Settings" just scroll down. There, the version of your app shall be displayed.

With each release of a new version of the app, a note is issued. It contains all countries that support the Kobold Robot App. If a specific country is not part of the official distribution channel,...

  All Vorwerk customer advisors carry an ID card with them. They will be happy to show you this if you ask them.

In our demonstrations the products are presented by our customer advisors. This gives you a chance to get to know all the appliances’ features. You will then be given the opportunity to order the p...

You can obtain the Kobold robot vacuum cleaner from your customer advisor, in our Vorwerk store and online.

You can obtain the Kobold robot vacuum cleaner from your local customer advisor in our Vorwerk store and online. For more details, please contact your local Customer Service team.

Switch off the unit before ANY retooling, cleaning and maintenance work and disconnect the power plug of the base station.Step 1. Empty and clean the dust container after each use to ensure optimum...

The VR300 dust container has a capacity of 530 ml.The VR200 dust container has a capacity of 530 ml.The VR100 dust container has a capacity of 400 ml.

The Kobold VR200 knows its environment very well: its unique laser scanner with ultrasound technology detects 98% of all obstacles – including mirrored or glass surfaces in the home. Please be advi...

The battery lasts, in normal operation, around 60 minutes, in Eco mode, around 90 minutes. Depending on the type of floor, it may last up to 15 minutes longer.Hair or fibres may reduce the battery ...

Yes.The 'wobble’ allows the VR300 to make sure:- it does not move the base while docking- it docks correctly with the charging module in the base station.

Remote control functionality is included in the Kobold Robot app, so there is no longer any need for a separate remote control.The remote control for the VR200 is not compatible with the VR300.

The VR300 can be sent to the base station:- either by cancelling the cleaning programme and pressing the Base button afterwards- or by simply using the Kobold Robot app while the device is still cl...

Yes.Even though the VR300 does not need magnetic strips due to the Scout function and the possibility of creating artificial No-Go Lines in the vacuum robot app, the VR200 magnetic strip will be re...

Activate the WLAN module by simultaneously pressing the Spot and Eco buttons on your device for three seconds.The WLAN symbol on your device will then light up and you can set up the WLAN connectio...

No. If you would like it to create a floor plan, you can do this via the app. Unless you tell the vacuum cleaner to explore/discover its surroundings to create a floor plan, it will not create one ...

The VR300 creates a digital map of your home when exploring/discovering, which it then uses to find its way around. Using the Kobold Robot app, you can use this map to tell the VR300 which rooms it...

You can remove your VR300's Wi-Fi connection using the Kobold Robot app.If you do not have access to the app, you can also delete the connection from the device itself. To do this:- press and hold ...

The dimensions of the VR200 are – length: 34cm, Width: 34 cm, height: 9 cm. The charging station measures – width: 32.5 cm, depth: 12 cm, height 12.5 cm. Please do not build a “garage” for the robo...

The base standby power (without Kobold robot vacuum) is 0.5 watts. The power consumption when cleaning is 80 watts (average value when cleaning on carpet). The VR200’s power consumption when chargi...

The best option for situations like these is to use No-Go Lines in the Kobold Robot app or use magnetic strips.You can also tightly bind loose cables together or get some narrow cable trunking from...

You have the right to return goods to us during the statutory cooling-off period. Please note that you cannot do partial returns. For more information, please contact your local Customer Service team.

As a family business, Vorwerk has been committed to environmental protection and sustainable action for many years. Therefore, our service to you does not end with the delivery of your new Vorwerk ...

The Kobold VR200 robot vacuum cleaner stores the location of the charging station. So, even when the Kobold VR200 is moving around several different rooms, it will always find its way back to the c...

Yes, the round brushes and drive mechanism do not leave scratches, so you may use the robot on parquet flooring. However, when using them on sensitive flooring, you should check the brushes regular...

There are different reasons why this error message may be displayed:1. The robot has been moved.The vacuum cleaner robot was picked up during cleaning and moved to another location (more than 0.5 m...

A red flashing light on the LED display is an indication that your VR300 has detected an error.A little tip: if you connect your VR300 with the Kobold Robot app, the exact error message will be dis...

Your VR300 is telling you that it cannot connect to the network you previously set up. Make sure that the VR300 can receive the Wi-Fi signal from your router in its current position, and that your ...

Connect your base station to a plug socket.Connect your VR300 to the base station.When your base station is connected to a plug socket and the VR300 is connected to it, the robot will switch on aut...

If there is no obvious reason for this (such as pets walking around or furniture having been moved), this is due to a navigation problem. This occurs when the robot's wheels on one or both sides tu...

A red flashing light on the LED display is an indication that your VR300 has detected an error. A little tip: If you connect your VR300 with the Kobold Robot app, the exact error message will be di...

Vorwerk has always been a staple of excellent quality and innovative technology with the main goal of improving your lives at home. Therefore, we constantly update our existing products and create ...

You can only get accessories online. You can get all non-electrical parts or find out more information by calling your local Customer Service team or customer advisor.

Please contact your local Customer Service or customer advisor for details.

If your appliance needs repairing, please contact your local Customer Service team, who will provide you with all the necessary details.

For all details on repairing your appliance, please contact your local Customer Service team. Unfortunately, it is not possible to provide a quotation for individual repair costs in advance.

For all details on this subject, please contact your local Customer Service team or customer advisor.

There are generally two types of vouchers – value vouchers and promotional vouchers. For more details about vouchers, please contact your local customer advisor or Customer Service team.

If you obtained a Vorwerk voucher or coupon in one of Vorwerk’s physical stores, you will find the general terms and conditions on the voucher card holder. For more details, please contact your loc...

Generally speaking, credit cannot be added to vouchers. Vouchers or any remaining credit on them cannot be exchanged for cash. Any remaining credit will remain on the voucher until the next time it...

Please contact your local customer advisor or Customer Service team.

Yes, you can reserve a Vorwerk voucher for a scheduled order. The voucher credit will be redeemed when the goods are delivered. If you would like to cancel a reservation, please contact your local ...

To discuss each individual situation, please contact your local Customer Service team.

The statutory warranty is dependent by the laws of the country in which you bought the product. The warranty period begins from the moment the appliance is delivered. To assert your rights under th...

We use HTTPS with SSL/TLS encryption. In addition, when registering an account, you need to provide a valid combination of login/username/email address and password. In case of success, you can use...

The provision of your data is required in order to conclude a contract with you and/or to perform pre-contractual measures. You are also not obliged by law or by contract to provide data. If you do...

You have the right to access any information about you that we hold. If the data about you that we have stored is incorrect, you can request that it is rectified or erased where necessary. You can ...

Irrespective of any potential revocation of your consent, we will process and store your data for as long as, and to the extent that, this is required for the performance of our contractual and sta...

Please contact your local Customer Service team or your local customer advisor. They will examine your issue and will be able to provide you with further advice.

Please contact your local customer advisor or Customer Service team for details on this.