KOBOLD Robot
Thanks to the latest components and extensive equipment, the Kobold robot is a true powerhouse. He works as you expect from a Kobold: powerful and efficient. It reliably cleans all floors. Effortlessly he reaches every corner, easily overcomes obstacles and even cleans under flat furniture.
Apps & Software
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Current connection error for Kobold VR300 and VR200 from 16.10.2020
Update 20.10.2020 Kobold VR300 We are pleased to grant you the solution to the recurring connection issues your VR300 has encountered in the past few days. We are able to offer you a softwar...
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New update of Kobold Robot App
In our continuous effort to provide you with new functionalities, support, and a better experience, we present to you the latest updates of the Kobold Robot app for Android and iOS devices. What...
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My vacuum cleaner robot is displayed as offline. What could be the reason?
If your VR200/300 is displayed as offline, this may be due to some of the following reasons: IP address of the robot has been assigned elsewhere If you frequently notice that the connection betwee...
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Why does the error message "Software does not fit the model" appear when updating my robot?
The robot must be at the base for the "Over the Air" update. If it is not, and you want to perform the update, you will get a message that the update did not work because the software does not fit ...
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How can I check my app version?
In order to check the version of your app, please open it, enter the "Menu" and in "Settings" just scroll down. There, the version of your app shall be displayed.
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In what countries is the Kobold Robot App supported?
With each release of a new version of the app, a note is issued. It contains all countries that support the Kobold Robot App. If a specific country is not part of the official distribution channel,...
Where and how can you get to know our Kobold robot
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How can I tell if the person at my door is really a Vorwerk customer advisor?
All Vorwerk customer advisors carry an ID card with them. They will be happy to show you this if you ask them.
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Where and how can I see the robot cleaner in action and get to know it?
In our demonstrations the products are presented by our customer advisors. This gives you a chance to get to know all the appliances’ features. You will then be given the opportunity to order the p...
How to become a proud owner of a Kobold robot
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Where can I buy the Kobold robot vacuum cleaner?
You can obtain the Kobold robot vacuum cleaner from your customer advisor, in our Vorwerk store and online.
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Where can I buy the Kobold robot vacuum cleaner?
You can obtain the Kobold robot vacuum cleaner from your local customer advisor in our Vorwerk store and online. For more details, please contact your local Customer Service team.
The world of Kobold - basic knowledge robot
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Best Practice Maintenance/ Keeping Your Kobold Robot Clean to Avoid Blockages
Switch off the unit before ANY retooling, cleaning and maintenance work and disconnect the power plug of the base station.Step 1. Empty and clean the dust container after each use to ensure optimum...
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How large is the volume of the VR dust container?
The VR300 dust container has a capacity of 530 ml.The VR200 dust container has a capacity of 530 ml.The VR100 dust container has a capacity of 400 ml.
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How does the Kobold VR200 detect obstacles and hazards such as thresholds or steps?
The Kobold VR200 knows its environment very well: its unique laser scanner with ultrasound technology detects 98% of all obstacles – including mirrored or glass surfaces in the home. Please be advi...
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How long does the robot vacuum cleaner need to charge fully and how long is its battery life?
The battery lasts, in normal operation, around 60 minutes, in Eco mode, around 90 minutes. Depending on the type of floor, it may last up to 15 minutes longer.Hair or fibres may reduce the battery ...
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When I send the VR300 robot vacuum cleaner back to the base station, it wobbles when docking. Is it supposed to do that?
Yes.The 'wobble’ allows the VR300 to make sure:- it does not move the base while docking- it docks correctly with the charging module in the base station.
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I would like a remote control for the VR300 robot vacuum cleaner. Can I buy one as an accessory?
Remote control functionality is included in the Kobold Robot app, so there is no longer any need for a separate remote control.The remote control for the VR200 is not compatible with the VR300.
Operation Instructions Robots
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The Base light on my VR300 robot vacuum cleaner comes on, but the Base button is greyed out in the Kobold Robot app. How do I send the VR300 back to the base station using the app?
The VR300 can be sent to the base station:- either by cancelling the cleaning programme and pressing the Base button afterwards- or by simply using the Kobold Robot app while the device is still cl...
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Can I use the magnetic strip from my VR200 robot vacuum cleaner with my VR300?
Yes.Even though the VR300 does not need magnetic strips due to the Scout function and the possibility of creating artificial No-Go Lines in the vacuum robot app, the VR200 magnetic strip will be re...
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How do I set up the Wi-Fi connection for my VR300 robot vacuum cleaner?
Activate the WLAN module by simultaneously pressing the Spot and Eco buttons on your device for three seconds.The WLAN symbol on your device will then light up and you can set up the WLAN connectio...
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Will the VR300 create a floor plan automatically?
No. If you would like it to create a floor plan, you can do this via the app. Unless you tell the vacuum cleaner to explore/discover its surroundings to create a floor plan, it will not create one ...
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How can I tell the VR300 robot vacuum cleaner which rooms it should and should not vacuum?
The VR300 creates a digital map of your home when exploring/discovering, which it then uses to find its way around. Using the Kobold Robot app, you can use this map to tell the VR300 which rooms it...
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How can I delete the Wi-Fi connection to my VR300 robot vacuum cleaner?
You can remove your VR300's Wi-Fi connection using the Kobold Robot app.If you do not have access to the app, you can also delete the connection from the device itself. To do this:- press and hold ...
The World of Kobold - technical specifications Robot
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What are the dimensions of the VR200 robot vacuum cleaner?
The dimensions of the VR200 are – length: 34cm, Width: 34 cm, height: 9 cm. The charging station measures – width: 32.5 cm, depth: 12 cm, height 12.5 cm. Please do not build a “garage” for the robo...
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What are the consumption statistics for the Kobold VR200?
The base standby power (without Kobold robot vacuum) is 0.5 watts. The power consumption when cleaning is 80 watts (average value when cleaning on carpet). The VR200’s power consumption when chargi...
Tipps & Tricks Robots
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How can I prevent the robot vacuum cleaner from dragging cables with it?
The best option for situations like these is to use No-Go Lines in the Kobold Robot app or use magnetic strips.You can also tightly bind loose cables together or get some narrow cable trunking from...
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What is the procedure for returning the robot to Vorwerk?
You have the right to return goods to us during the statutory cooling-off period. Please note that you cannot do partial returns. For more information, please contact your local Customer Service team.
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How can I have my old devices disposed of by Vorwerk?
As a family business, Vorwerk has been committed to environmental protection and sustainable action for many years. Therefore, our service to you does not end with the delivery of your new Vorwerk ...
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In large homes, how does the Kobold robot vacuum cleaner find its way back to the charging station?
The Kobold VR200 robot vacuum cleaner stores the location of the charging station. So, even when the Kobold VR200 is moving around several different rooms, it will always find its way back to the c...
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Can the robot vacuum cleaner also be used on parquet floors?
Yes, the round brushes and drive mechanism do not leave scratches, so you may use the robot on parquet flooring. However, when using them on sensitive flooring, you should check the brushes regular...
Troubleshooting & bug fixes - Robots
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Why does my VR200 show the error message: "Navigation not possible, please clear path," even though there is no obstacle in the way?
There are different reasons why this error message may be displayed:1. The robot has been moved.The vacuum cleaner robot was picked up during cleaning and moved to another location (more than 0.5 m...
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The display on the VR300 robot vacuum cleaner is flashing red and the device won't clean any more. Why is this?
A red flashing light on the LED display is an indication that your VR300 has detected an error.A little tip: if you connect your VR300 with the Kobold Robot app, the exact error message will be dis...
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Why is the Wi-Fi light on my VR300 robot vacuum flashing?
Your VR300 is telling you that it cannot connect to the network you previously set up. Make sure that the VR300 can receive the Wi-Fi signal from your router in its current position, and that your ...
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I've unpacked the VR300 robot vacuum cleaner and now it won't switch on. Is it broken?
Connect your base station to a plug socket.Connect your VR300 to the base station.When your base station is connected to a plug socket and the VR300 is connected to it, the robot will switch on aut...
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The Kobold Robot app is showing the error “clear path” but there is nothing in the way. What does that mean?
If there is no obvious reason for this (such as pets walking around or furniture having been moved), this is due to a navigation problem. This occurs when the robot's wheels on one or both sides tu...
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The display on the VR300 robot vacuum cleaner is flashing red and the device won't clean any more. Why is this?
A red flashing light on the LED display is an indication that your VR300 has detected an error. A little tip: If you connect your VR300 with the Kobold Robot app, the exact error message will be di...
All about Kobold Robot repair services
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How does Vorwerk deal with old appliances that are still in use?
Vorwerk has always been a staple of excellent quality and innovative technology with the main goal of improving your lives at home. Therefore, we constantly update our existing products and create ...
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Can I also get replacement parts in Vorwerk stores?
You can only get accessories online. You can get all non-electrical parts or find out more information by calling your local Customer Service team or customer advisor.
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What is the easy returns service (the most convenient way to send your device for repair)?
Please contact your local Customer Service or customer advisor for details.
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What options do I have if my Vorwerk appliance needs to be repaired?
If your appliance needs repairing, please contact your local Customer Service team, who will provide you with all the necessary details.
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How much will it cost to repair my Kobold robot?
For all details on repairing your appliance, please contact your local Customer Service team. Unfortunately, it is not possible to provide a quotation for individual repair costs in advance.
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Can I take my appliance to a store to get it repaired?
For all details on this subject, please contact your local Customer Service team or customer advisor.
Voucher
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What kinds of vouchers does Vorwerk offer? How can I redeem them, and what for?
There are generally two types of vouchers – value vouchers and promotional vouchers. For more details about vouchers, please contact your local customer advisor or Customer Service team.
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What are Vorwerk’s general terms and conditions regarding vouchers and coupons?
If you obtained a Vorwerk voucher or coupon in one of Vorwerk’s physical stores, you will find the general terms and conditions on the voucher card holder. For more details, please contact your loc...
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How can I find out how much my voucher is worth and how much credit I have left?
Generally speaking, credit cannot be added to vouchers. Vouchers or any remaining credit on them cannot be exchanged for cash. Any remaining credit will remain on the voucher until the next time it...
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How much money can I put on a voucher?
Please contact your local customer advisor or Customer Service team.
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Can I reserve a Vorwerk voucher for a scheduled order?
Yes, you can reserve a Vorwerk voucher for a scheduled order. The voucher credit will be redeemed when the goods are delivered. If you would like to cancel a reservation, please contact your local ...
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How do I get a refund if I order something with my Vorwerk voucher and decide I don't like it?
To discuss each individual situation, please contact your local Customer Service team.
Warranties
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How long is the warranty for my Vorwerk appliance?
The statutory warranty is dependent by the laws of the country in which you bought the product. The warranty period begins from the moment the appliance is delivered. To assert your rights under th...
How we protect your privacy and your personal data
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Which protocols are used to prevent hacking?
We use HTTPS with SSL/TLS encryption. In addition, when registering an account, you need to provide a valid combination of login/username/email address and password. In case of success, you can use...
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Why do I have to provide my data and what is the purpose of collecting my data when I want to buy a product?
The provision of your data is required in order to conclude a contract with you and/or to perform pre-contractual measures. You are also not obliged by law or by contract to provide data. If you do...
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What are my rights with regard to data protection?
You have the right to access any information about you that we hold. If the data about you that we have stored is incorrect, you can request that it is rectified or erased where necessary. You can ...
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How long is my data stored for?
Irrespective of any potential revocation of your consent, we will process and store your data for as long as, and to the extent that, this is required for the performance of our contractual and sta...
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Whom should I contact if I have any questions on data protection?
Please contact your local Customer Service team or your local customer advisor. They will examine your issue and will be able to provide you with further advice.
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Who will receive my data?
Please contact your local customer advisor or Customer Service team for details on this.