Troubleshooting & Bug fixes
Can I also get replacement parts in Vorwerk stores?
You can only get accessories online. You can get all non-electrical parts or find out more information by calling your local Customer Service team or customer advisor.
What is the easy returns service (the most convenient way to send your device for repair)?
Please contact your local Customer Service or customer advisor for details.
What options do I have if my Vorwerk appliance needs to be repaired?
If your appliance needs repairing, please contact your local Customer Service team, who will provide you with all the necessary details.
Can I take my appliance to a store to get it repaired?
For all details on this subject, please contact your local Customer Service team or customer advisor.
How long does a repair take on average?
Of course, that depends on a few different factors. For a repair you have requested or repairs within the warranty period, a repair usually takes 5 to 7 days on average. If you would like a cost es...
What will it cost me to repair my Kobold?
If the appliance is out of warranty, we would be happy to provide our easy repairs service for EUR 35.00. Of course, you can also send small items yourself (such as an electric brush, for example) ...
Can I send the appliance in for repair myself?
You're more than welcome to send your appliance to our repair service yourself. To do this, please use the repair oder form for your particular product. Put the completed form and all necessary pap...
Will you provide me with a courtesy appliance while mine is being repaired?
Due to the relatively short repair times, it does not generally make sense to make courtesy appliances available. In individual cases we may offer you an upright or canister vacuum cleaner with an ...