Technical specifications

• Which protocols are used to prevent hacking?

  We use HTTPS with SSL/TLS encryption. In addition, when registering an account, you need to provide a valid combination of login/username/email address and password. In case of success, you can use...

• The Base light on my VR300 robot vacuum cleaner comes on, but the Base button is greyed out in the Kobold Robot app. How do I send the VR300 back to the base station using the app?

  The VR300 can be sent to the base station:- either by cancelling the cleaning programme and pressing the Base button afterwards- or by simply using the Kobold Robot app while the device is still cl...

• Can I use the magnetic strip from my VR200 robot vacuum cleaner with my VR300?

  Yes.Even though the VR300 does not need magnetic strips due to the Scout function and the possibility of creating artificial No-Go Lines in the vacuum robot app, the VR200 magnetic strip will be re...

• How do I set up the Wi-Fi connection for my VR300 robot vacuum cleaner?

  Activate the WLAN module by simultaneously pressing the Spot and Eco buttons on your device for three seconds.The WLAN symbol on your device will then light up and you can set up the WLAN connectio...

• Will the VR300 create a floor plan automatically?

  No. If you would like it to create a floor plan, you can do this via the app. Unless you tell the vacuum cleaner to explore/discover its surroundings to create a floor plan, it will not create one ...

• How can I tell the VR300 robot vacuum cleaner which rooms it should and should not vacuum?

  The VR300 creates a digital map of your home when exploring/discovering, which it then uses to find its way around. Using the Kobold Robot app, you can use this map to tell the VR300 which rooms it...

• How can I delete the Wi-Fi connection to my VR300 robot vacuum cleaner?

  You can remove your VR300's Wi-Fi connection using the Kobold Robot app.If you do not have access to the app, you can also delete the connection from the device itself. To do this:- press and hold ...

• What does the robot do when using the exploration/discovery function?

  During exploration/discovery, the VR300 creates the floor plan into which you can later incorporate No-Go Lines. You should avoid interrupting scouting, otherwise the robot cannot create a floor plan.

• Does the VR300 take No-Go Lines into account when I start it in Spot cleaning mode?

  No, the VR300 only considers the No-Go Lines if it is started from the base and via the app.

• Why does my robot move around all over the place, instead of covering my house room by room?

  The laser scanner divides the living space into a series of 4x4m parcels, which the robot then covers in a systematic way. The way in which the parcels are divided up can be different for every cle...

• Why do I have to provide my data and what is the purpose of collecting my data when I want to buy a product?

  The provision of your data is required in order to conclude a contract with you and/or to perform pre-contractual measures. You are also not obliged by law or by contract to provide data. If you do...

• What are my rights with regard to data protection?

  You have the right to access any information about you that we hold. If the data about you that we have stored is incorrect, you can request that it is rectified or erased where necessary. You can ...

• How long is my data stored for?

  Irrespective of any potential revocation of your consent, we will process and store your data for as long as, and to the extent that, this is required for the performance of our contractual and sta...

• Whom should I contact if I have any questions on data protection?

  Please contact your local Customer Service team or your local customer advisor. They will examine your issue and will be able to provide you with further advice.

• How long is the warranty for my Vorwerk appliance?

  The statutory warranty is dependent by the laws of the country in which you bought the product. The warranty period begins from the moment the appliance is delivered. To assert your rights under th...

• Who will receive my data?

  Please contact your local customer advisor or Customer Service team for details on this.

• Who is the controller responsible for data processing and how do I contact the Data Protection Officer?

  For these details, please contact your local customer advisor or Customer Service team.

• What data does Vorwerk collect and where does it come from?

  Generally speaking, we process personal data that we receive directly from you as part of our business relationship. For more details, please contact your local customer advisor or Customer Service...

• Can I “hide” the magnetic strip under a rug or mat?

  That depends on the circumstances. If the mat is too thick, for example, it will not work.

• Does my robot vacuum cleaner also work in the dark?

  Yes, the robot vacuum cleaner can also work without light in a completely darkened room.

• What happens if my child or pet sits on the robot vacuum cleaner?

  The robot vacuum cleaner is not a toy. It is a high-tech household appliance. Children and pets should not stand or sit on the robot vacuum cleaner and should be kept away from the appliance.

• Why does the robot vacuum cleaner always select "different" routes?

  The robot vacuum cleaner always calculates its route from scratch; this means that items of furniture which have been moved even slightly, open or closed doors or the light may have an impact on ro...

• Why does the robot vacuum cleaner battery run out on standby or sleep mode?

  Even if your robot vacuum cleaner seems to be asleep, it is still operating internally. Its microprocessor is still working, the clock is running, and the battery status and contact with the bas...

• Can I touch the contacts on the charging station?

  Yes, it is completely safe to touch the contacts.

• Does the robot vacuum cleaner's charging station have surge protection?

  No. If a surge occurs and the robot is on the charging station, damage may occur. Please remove the mains plug or use special surge protection adapters during storms.

• Can I also use the robot vacuum cleaner to vacuum Kobosan after carpet cleaning?

  No, the robot vacuum cleaner’s dust compartment and suction power are too small to do this.

• Can I use water to clean out the dust container on my robot vacuum cleaner?

  You can clean the dust container itself with water, but not the filter. Please note that you should never place the dust container in the dishwasher.

• Is my robot vacuum cleaner cleaning some spots several times over?

  When cleaning, the robot vacuum cleaner memorizes where it has already cleaned and where it has not. If it has missed a spot, it returns there to clean it. This may seem as if it is going over the ...

• Why does the robot vacuum cleaner not clean one room after another?

  Although the robot vacuum cleaner has room recognition, it may, for example, interpret chairs next to each other as doors. It distinguishes between rooms differently from humans and operates based ...

• Does the robot vacuum cleaner memorize my home for the next clean?

  No, the robot vacuum cleaner always creates a new map of the cleaning area.