MyKobold and Kobold Robot Apps

• In the Kobold Robot app I'm getting the message "Please clean brush." What should I do ?

  The brush is dragging and needs excessive power to be able to turn. This can occur on shag-pile carpets and similar floors. If this issue continues to occur on certain floors, please block the robo...

• In the Kobold Robot app I'm getting the message "Please clear the way." What does this mean?

  Your vacuum cleaner robot has difficulty navigating using the stored map.Please stop the cleaning process and take the robot to the base station.Restart the cleaning process from there.

• In the Kobold Robot app I get the message "Navigation error, I can't continue cleaning and go back to base." What does this mean?

  Cause:It may be that your robot can no longer find the base correctly in its saved map if the cleaning was not started at the base station and has to create a new floor plan.Recommendation:Please a...

• In the Kobold Robot app I'm getting the message "I can't create a floor plan. Please return to base and try again." Why?

  Cause:The robot was not able to create a map of its environment. This can happen due to multiple reasons.Recommendations:1. Replace the base station and make sure that there are no obstacles close ...

• In the Kobold Robot app, I’m getting the message, “I cannot start the planned cleaning”

  Cause This error message is pointing out a clash with a cleaning process stored in the planner. Recommended action The robot can only start one cleaning process at a time. If you start a spot clean...

• In the Kobold Robot app, I’m getting the message, “I need to cool down”

  Cause At its current temperature, further use or charging could damage the battery of the robot vacuum cleaner. This can happen on warm days, or if the robot has been standing in sunlight for some ...

• In the Kobold Robot app, I’m getting the message, “I must now be switched off”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app I’m getting the message, “Please return to the charging station”. Why?

  Cause:Your Robot has finished the cleaning process but cannot find the base station.Recommendations:When the cleaning process was not started from the base (either due to Spot cleaning or being in ...

• In the Kobold Robot app, I’m getting the message: “Please restart”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app I’m getting the message, “Please check wheels”. What can I do?

  Cause:One or both wheels of the robot are blocked.Recommendations:- Check if the wheels are blocked by objects and remove them. - When putting the robot down after removing any objects blocking the...

• In the Kobold Robot app, I’m getting the message, “Please check the bumper”

  Cause The bumper is jammed or the sensors are blocked. Recommended action Make sure that the sensors (on the front of the robot) are clear. Wiggle the bumper to free it.

• In the Kobold Robot app, I’m getting the message, “To continue, please press the Start button”

  Cause .... Recommended action Please check that the filter is installed correctly in the dust container and then press the green Start button. If the error occurs repeatedly, please contact custo...

• In the Kobold Robot app, I’m getting the message, “Please clean brush”

  Cause The round brush is stuck. Sometimes, on deep pile carpets the brush can get blocked. Recommended action Remove any fluff, hair or other dirt from the brush. Remove the round brush and then r...

• In the Kobold Robot app I’m getting the message, “Please clean my sensors”. Why?

  Cause:The sensors at the bottom of the robot are dirty.Recommendation:Please clean the sensors using a soft, dry and lint-free cloth or a cotton bud.

• In the Kobold Robot app I’m getting the message, “Please take to the base station”. Why?

  Cause:This error occurs when the robot needs to re-charge its battery during a cleaning process and cannot find its base station.Recommendations:1. Please stop the cleaning process.2. Bring the rob...

• In the Kobold Robot app, I’m getting the message, “Please clear path” [error code 2012]

  Cause Your robot vacuum cleaner is having difficulty traveling across the floor. There are problems with the robot vacuum cleaner’s magnet sensor. This can occur if the robot vacuum cleaner is star...

• In the Kobold Robot app I’m getting the message, “Please clear path” [error code 2011]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map. Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the...

• In the Kobold Robot app, I’m getting the message, “Please clear path” [error code 2010]

  Cause Your robot vacuum cleaner is having difficulty traveling across the floor. Recommended action Move the robot to a new position (max. 30 cm away from the previous one), away from the edge of ...

• In the Kobold Robot app I’m getting the message, “Please clear path” [error code 2008]. Why?

  Cause:There are multiple reasons why this error can occur. If the robot is obviously stuck, please pick it up and put it back on the floor no more than 30 cm from its last position. Make sure that ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2007]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2006]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2005]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2004]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2003]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2001]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path.” [error code 2000]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map. Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the...

• In the Kobold Robot app I’m getting the message, “Change the position of the base.” Why?

  Cause:Your robot has difficulties seeing and finding the base station. Maybe the line of sight to the base station is blocked by a wall or another object. Recommendation:Please place make sure that...

• In the Kobold Robot app, I’m getting the message, “Check the base’s power supply.”

  Cause Your robot vacuum cleaner is not being charged by the base station. In order to charge properly, the robot vacuum cleaner must be in full contact with the charging contacts on the base statio...

• In the Kobold Robot app, I’m getting the message, “Disconnect from the base and switch off.”

  Cause The robot vacuum cleaner cannot be switched off while it is connected to the base station. Recommended action Disconnect the robot vacuum cleaner from the base station and press down the gree...

• In the Kobold Robot app, I’m getting the message, “Please restart.”

  Cause When the battery level of your VR220 robot vacuum cleaner falls below 80%, it will not start the cleaning process immediately after you press the Start button for the first time. The LED indi...