MyKobold and Kobold Robot Apps
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New update of Kobold Robot App
In our continuous effort to provide you with new functionalities, support, and a better experience, we present to you the latest updates of the Kobold Robot app for Android and iOS devices. What...
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My vacuum cleaner robot is displayed as offline. What could be the reason?
If your VR200/300 is displayed as offline, this may be due to some of the following reasons: IP address of the robot has been assigned elsewhere If you frequently notice that the connection betwee...
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Why does the error message "Software does not fit the model" appear when updating my robot?
The robot must be at the base for the "Over the Air" update. If it is not, and you want to perform the update, you will get a message that the update did not work because the software does not fit ...
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How can I check my app version?
In order to check the version of your app, please open it, enter the "Menu" and in "Settings" just scroll down. There, the version of your app shall be displayed.
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In what countries is the Kobold Robot App supported?
With each release of a new version of the app, a note is issued. It contains all countries that support the Kobold Robot App. If a specific country is not part of the official distribution channel,...
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How can I update my robot vacuum cleaner?
If you want to update your Kobold robot vacuum cleaner:- for the VR100 and VR200 models, you can download and install the update from our websiteKOBOLD ROBOT SoftwareThere, you will also find preci...
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Can the Kobold VR200/VR300 vacuum cleaner robot also be used without speech recognition?
The Kobold robot can still be operated without speech recognition. The operation is performed via the Kobold Robot app or the user interface on the Kobold robot as well as on the VR200 via remote c...
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In what countries can I connect the Kobold VR200/VR300 vacuum cleaner robot to Alexa?
The connection of the Kobold robot to Alexa is currently only offered in Germany and Italy. This service will be rolled out gradually within Europe.
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Is Vorwerk now forcing me to use the Kobold Robot app?
The VR300 still allows all the main features to be used even without the Kobold Robot app. These features can all be accessed directly on the device. The new VR300 represents another step into the ...
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The Kobold Robot app is showing the error “clear path” but there is nothing in the way. What does that mean?
If there is no obvious reason for this (such as pets walking around or furniture having been moved), this is due to a navigation problem. This occurs when the robot's wheels on one or both sides tu...
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What can the app do for the Kobold VR200 vacuum cleaner robot?
Our Kobold Robot app is the ideal complement to the Kobold VR200 vacuum cleaner robot.The app is the perfect help if, for example, an unexpected visit has been arranged or if there was too much hus...
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How can I download the Kobold Robot app?
The app can be easily downloaded from the Apple App Store or Google Play Store using your smartphone or tablet.Type "Robot Kobold" in the search box and you'll see the official Vorwerk app. KOBOLD ...
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With which devices can I use the Kobold Robot app?
The Kobold Robot app is available for IOS (from 10.2) and Android (from 4.1) and can be installed on most commercially available smartphones and tablets. The app is available via Google Play and th...
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How do I connect the app to my vacuum cleaner robot?
Once the Kobold Robot app is installed, it guides you step by step through the registration process, which also includes the connection to the Kobold vacuum cleaner robot.You can find out how this ...
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Can the vacuum cleaner robot also be used without an app?
Of course! The Kobold VR200 vacuum cleaner robot can also be used without the app. It sucks lane by lane, room by room, even in every corner. Thanks to its schedule function, fixed times can be pro...
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Does the Kobold Robot app also show me if the container is full?
The Kobold VR200 vacuum cleaner robot sounds a signal and communicates a message on the robot's display to remind the operator that the dust container has to be emptied after a certain period of us...
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Do I need a WLAN to connect the Kobold Robot app with the vacuum cleaner robot?
The Kobold Robot app can only be used when the smartphone or tablet is connected to the Internet.
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Is the Kobold Robot app safe from hacker attacks?
Both high-quality standards and maintaining customer trust are a key part of Vorwerk's operations. All systems used, as well as the communication between the Kobold VR200/VR300 vacuum cleaner robot...
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How much does the Kobold Robot app cost?
At Vorwerk, we attach particular importance to service. It is therefore a matter of course for us that we make the app available to our customers free of charge.
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Can I manually stop the vacuum robot at home if another family member has started it from another location? Or can I stop it via my app if someone else has started it?
Yes, the app can be installed on several devices – for example, on smartphones and on tablets – allowing you to control the vacuum cleaner robot on the device of your choosing.
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How many vacuum cleaner robots can I control with the app?
Several Kobold VR200 vacuum cleaner robots can be controlled using the Kobold Robot app.
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Does the app give me feedback on what the vacuum cleaner robot is currently doing?
The app reveals what the Kobold VR200 vacuum cleaner robot is currently doing: for example, whether it is cleaning or it is charging its battery. The app also automatically sends push messages when...
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How can I activate the schedule via the vacuum cleaner robot app?
One cleaning per day is programmable.Thanks to the simple and intuitive menu navigation in the app, the desired day of the week, time and whether the cleaning should be carried out in normal or eco...
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I have reset the robot and would like to re-integrate it with the app. But it is only showing the status “I am offline,” and will not connect to the Wi-Fi network I have entered under Robot Settings. What can I do about this?
Whenever the robot is reset, the app has to be closed (without logging off). When the app restarts, please go into the Robot Menu in the top right of the screen, click on the gear icon for the rele...
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How can I download the Kobold Robot app?
The app can easily be downloaded from the Apple App Store or Google Play Store using your smartphone or tablet. Type "Robot Kobold" in the search box and you'll see the official Vorwerk app.
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How do I connect the app to my vacuum cleaner robot?
Once the Kobold Robot app is installed, it guides you step by step through the registration process, which also includes the connection to the Kobold vacuum cleaner robot. If you have any further q...
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How to perform a VR300 software update via a USB stick
Here you will find instructions on how to update via USB stick. Prerequisites:- your VR300 needs to be at the base station and charged enough so that it would allow the update process without ...
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Where can I get the Vorwerk robot app, and what features does it have?
You can find full details of the robot app here.
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In the Kobold Robot app, I’m getting the message, “New software available”
Cause New operating software is available for your robot vacuum cleaner. Recommended action Please click on the software updates icon in the app, sign in to the Kobold homepage and follow the step...
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In the Kobold Robot app I'm getting the message: "Please put on the ground." Why?
The robot is not standing at ground level on the ground, but is inclined at an angle that is too strong (e.g. it has driven halfway over a landing).Please place the robot at ground level on the flo...