Troubleshooting & Bug fixes

• The display on the VR300 robot vacuum cleaner is flashing red and the device won't clean any more. Why is this?

  A red flashing light on the LED display is an indication that your VR300 has detected an error.A little tip: if you connect your VR300 with the Kobold Robot app, the exact error message will be dis...

• How much will it cost to repair my Kobold robot?

  For all details on repairing your appliance, please contact your local Customer Service team. Unfortunately, it is not possible to provide a quotation for individual repair costs in advance.

• The display on the VR300 robot vacuum cleaner is flashing red and the device won't clean any more. Why is this?

  A red flashing light on the LED display is an indication that your VR300 has detected an error. A little tip: If you connect your VR300 with the Kobold Robot app, the exact error message will be di...

• Why does the display on the VR300 robot vacuum cleaner light up red?

  Please contact your local Customer Service team.

• Can Vorwerk customer advisors repair devices?

  Vorwerk customer advisors will be happy to check your vacuum cleaner. Our Customer Service department is responsible for technical issues, including repairs. For more details, please contact your l...

• I want to send the VR300 out to vacuum, but it just beeps and the light display flashes. Why is that?

  The battery in your VR300 is less than 25% charged. This means it cannot start a new vacuum program or be sent back to the base station. Please connect your VR300 to the base station to charge the ...

• Why does the Wi-Fi light on my VR300 robot vacuum cleaner not turn on, even though I have Wi-Fi at home?

  The Wi-Fi light shows the Wi-Fi connection status of your VR300. The Wi-Fi module in your VR300 is not switched on automatically when it leaves the factory. Activate the Wi-Fi module by holding dow...

• I pressed Spot on the device and then the green Start button, but the VR300 robot vacuum cleaner doesn't go anywhere! Why is that?

  When spot cleaning is first switched on, your VR300 works out where it is within the room and determines its position. This can take a moment and is completely normal.

• Why does my VR300 go back to the base station when I just pressed the Spot Cleaning button?

  You can't switch on spot cleaning while cleaning is in progress. During cleaning, the "Spot" button becomes the "Base" button; pressing it causes the VR300 to return to the base station. Before you...

• Why does the Base symbol not light up at all?

  This means your VR300 robot vacuum cleaner cannot find the base station. The VR300 uses its laser to feel its way around and to find the base station. The base station reflects the laser, which all...

• Why is my robot ignoring the No-Go Lines?

  The robot will only ever take account of no-go lines if the VR300 is started from its base station using the app.

• Why is my robot sitting still in front of the base station instead of docking?

  If there is no obvious reason for this, such as the base station having been moved, this is due to a navigation problem. This occurs when the robot's wheels on one or both sides turn without coveri...

• My robot vacuum cleaner can’t connect to the Wi-Fi network. Why is that?

  There could be several reasons for this: • does your router switch off overnight to save power? • have you reached the limit of connected devices? • Is your network protected, so you need to store ...

• Why doesn't my robot vacuum cleaner go back to the base?

  At the end of the cleaning process, the robot vacuum cleaner always returns to where you started it from; either the base or the point in the home where you first started it. If the VR200 has been ...

• Why do the round brush and side brush on my robot vacuum cleaner switch themselves off?

  If the robot has got stuck, it will switch off the round brush and side brush so that they don’t get damaged. Also, if the robot vacuum cleaner catches hold of fringes, for example, it will notice ...

• Why does my robot vacuum cleaner sometimes stop short of the base station?

  In this case, the robot is having problems recognizing the base. Please position the base in a larger space or in a different place completely. If it is directly under furniture, heaters, or agains...

• Why does my robot vacuum cleaner sometimes spin round while in an open space?

  What sometimes happens while the robot is moving around, is that it notices you or your pet and records your position as an object on the internal map. This can occur if you or your pet stand and w...

• My robot vacuum cleaner keeps forgetting to clean a small strip by the wall. Why is that?

  To create a more efficient cleaning system, the robot divides the room into units which are 4 meters by 4 meters square. Sometimes, it’s possible that it will set this 4 meter by 4 meter area in su...

• Why does the side brush on my robot vacuum cleaner come off when the vacuum passes over metallic objects?

  The side brush is attached with a magnet so you can change the round brush quickly and easily without using tools. If the robot vacuum cleaner passes over a metallic object (such as the base of a l...

• My robot vacuum cleaner ran out of power overnight. Why is that?

  The robot requires a small quantity of electricity when it is not switched off and should always be placed on its base. In case of doubt, you can also switch off the Wi-Fi function under Settings, ...